Health systems, and hospitals, for that matter, have an experience problem. The problem, while complicated, can be summed up as the inability to present an experience to the patient that is consistent across the entire health system. Connection image by Gerd Altmann from Pixabay Hence one patient to the health system, one health system to the patient. Here is an example from an actual patient. A patient is seen at one hospital of a multihospital system for several years - inpatient, outpatient, and rehab. That person is medically complex with multiple comorbidities. With numerous chronic conditions, no matter how well it’s managed, an acute episode will require a short-term hospitalization. An ambulance is called, and due to the disease, the patient needs to be transported to the closest system hospital, not the one where they regularly receive care. Hospital image by Paul Brennan from Pixabay This is where the fun begins for the family. Immediately new specialists unfamil...