instantly health

Image by Gerd Altmann from Pixabay An interesting question, isn't it? Across other industries, patients are exposed to and familiar with brand content that tells a story across different industries. Brands write compelling content that weaves a story giving the reader the answers to the "why us" reasons. As an industry, we need to move more fully into developing compelling content that engages and frames the patient's experience. And that means storytelling assumes greater importance. After all, when one looks at the hospital and health system advertising, it's still the shiny new building, panoramic views from the rooftop terrace of lounge, smiling doctors, award logos, or trophies and modern equipment. But does that meet the needs of the healthcare consumer or patient?   Those activities do not lend themselves to online or social media very much, where people are 41 percent of the time looking for information on the healthcare provider online. And with all the m...

Image by Gerd Altmann from Pixabay. If you’re a hospital CEO or a Board of Directors member of a tax-exempt hospital, you’re not going to like this post. I know hospitals don’t care much about optics unless they get caught, but there are times where an action crosses the line of ethical behavior. No matter how well-intentioned the idea was of the senior leader in the hospital who thought of or approved the idea, it’s still wrong. There is a growing trend in hospitals in adding job candidates to their fundraising efforts by Development departments. I don’t know who the rocket scientist was in the hospital that came up with that idea, but it’s a breach of trust and confidentiality. Especially after receiving the standard HR “thank you for your interest email” and never hear another word from the hospital. Until, of course, they receive a communication from the hospital Development department asking the applicant to contribute to the latest Capital Campaign or give us some money becaus...

Image by Gerd Altmann from Pixabay. The new year brings excitement all its own. A fresh start where the calendar resets with a look forward with anticipation of provider and vendor marketing success. Plans, execution timelines, content calendars, and KPIs are in place. Maybe there is a new hire or two completing the build-out on the marketing department for today’s fast-paced and challenging healthcare ecosystem. All well and good, but did you make any new year resolutions? Funny as it may sound, new year’s resolutions can propel organizations beyond the accomplishments of the anticipated goals described in the operational, financial, and marketing plans.  In considering the 2022 market that healthcare providers and vendors face with great uncertainty, I decided to compile a list of ten healthcare marketing resolutions for 2022. Plans change, innovative new entrants disrupt markets, governments change regulations, payers squeeze harder, and public health crises wax and wane. Cha...